Privacy Policy

Introduction

StoryQuest, Inc. (d/b/a “Wonderland,” “we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile or web applications, or otherwise interact with any of our services (“Services”).

Information We Collect

We collect the following categories of information:

• Personal Identifiers: Name, postal address, mobile phone number, email (Source: You)
• Account Information: Username, password, preferences, tenant-unit associations (Source: You)
• Property Management Data: Lease terms, maintenance tickets, rent amounts, vendor details (Source: You / Integrated PMS)
• Usage Data: IP address, browser, device type, referring URLs, in-app actions (Source: Automated)
• Communications: SMS/MMS content, emails, chat logs, opt-in/opt-out timestamps (Source: You / Automated)
• Payment Data: Encrypted card or ACH tokens, payment confirmations (Source: Payment processor)

How We Collect Data

• Directly from you (forms, SMS keywords, lease addenda)
• Automatically via cookies, SDKs, and server logs
• From third-party integrations you authorize (e.g., property-management systems, payment processors)

How We Use Data

• Provide, maintain, and improve the Services
• Send transactional text messages (maintenance updates, rent reminders, payment receipts)
• Process payments and complete transactions
• Respond to inquiries and provide customer support
• Detect, investigate, and prevent fraud or security incidents
• Comply with legal obligations

Text Messaging & Consent

When you (a) opt in electronically through a Wonderland webpage, (b) sign a lease or addendum containing the consent language, or (c) text START to a dedicated Wonderland phone number, you expressly agree to receive transactional SMS/MMS from Wonderland.

Message frequency varies based on tenancy activity.

Msg & Data rates may apply.

Reply STOP to cancel, HELP for help.

Consent is not a condition of purchase or lease.

We retain opt-in and opt-out timestamps for compliance.

Disclosure of Information

We may share your information with:

• Subsidiaries and affiliates
• Service providers (SMS carriers, payment processors, maintenance vendors) who process data on our behalf under strict confidentiality agreements
• Successor entities in a merger, acquisition, or asset sale
• Law enforcement or regulators when legally required

We do not sell or share your personal data for third-party marketing.

Data Security

We employ administrative, technical, and physical safeguards (TLS 1.3, encryption at rest, role-based access controls) to protect your data. No system is 100 % secure, so we cannot guarantee absolute security.

Data Retention

We keep personal data only as long as necessary for the purposes outlined in this Policy, unless a longer retention period is required by law.

Your Choices & Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, object to, or port your personal data. Submit requests to privacy@getwonderland.com.

Cookies & Tracking

We use first- and third-party cookies for essential functionality, analytics, and improving the user experience. You can adjust browser settings to refuse cookies.

International Data Transfers

If we transfer your data outside your country of residence, we implement appropriate safeguards such as Standard Contractual Clauses.

Children’s Privacy

Our Services are not directed to children under 16. We do not knowingly collect data from children under 16.

Changes to This Policy

We may update this Policy. The “Last updated” date reflects the most recent changes. We will notify you of material changes via email or in-app notice.

Contact Us

StoryQuest, Inc. (d/b/a Wonderland)

50 W Manor Dr, Suite 1756, Pacifica, CA 94044

Email: privacy@getwonderland.com

Phone: (415) 506-8095